Terms of service

1. What CallSell is

CallSell is software: a CRM, a power dialer, texting, email, calendars and booking links, call recording with transcripts and automatic summaries, scripts, team chat and video rooms, reports, and the phone numbers these use. You use it to reach and keep track of your own leads, clients, agents and job applicants. Every call, text and email goes out under your name, from numbers registered to you, to people you chose to contact. We do not supply leads, contacts or phone lists, and we do not contact anyone for you.

Features change over time. We tell you before a material change takes effect.

2. Accounts

You must be 18 or older and use CallSell for a business. You decide who at your agency has an account and what each role may do; admins can see their teams' activity. Keep sign-ins private and tell us at once if one is misused. You are responsible for what the people on your account do.

3. Using CallSell lawfully

You agree, for yourself and everyone on your account, that:

• You contact only people you have the right to contact: your own leads, clients, agents and applicants, who gave you their number or email. You have and keep the consent the law requires, including written consent before any marketing text and consent before automated texts or calls.
• You honour every request to stop, by any channel and in any words, immediately, and you keep do-not-call lists (national, state and your own).
• You call and text only inside the calling window of the person's own time zone and the stricter hours or limits their state sets. CallSell enforces the default window; turning a guardrail off is your decision and is recorded.
• You identify yourself and your agency, never pretend to be someone else, and never misrepresent a product, price or insurance carrier.
• You get consent to record a call where the law requires it.
• You never buy, sell, rent, trade or share anyone's consent or contact details through CallSell, never use CallSell to contact people for another business, and never let another business use your account or your numbers.
• You never send content the mobile carriers forbid (for example loan or debt offers, gambling, cannabis, adult content, or anything misleading) and never try to get around carrier filtering.
• You follow the insurance and telemarketing laws of every state you work in, and your insurance carriers' rules.

Every user signs the calling agreement before dialing and the texting agreement before texting. We may pause or close an account that breaks these rules, and the mobile carriers may block numbers on their own. You are responsible for fines, claims and losses that come from how you and your people use CallSell, and you will cover us for them.

4. Phone numbers and texting

Numbers are rented month to month and belong to the person they are assigned to while they are paid for; they are never moved between people or pooled. Texting from a number needs the carriers' approval of your business registration, which we file for you with the details you give. It usually takes a week or two, texting stays off until it is approved, and the carriers decide. We may retire a number whose deliverability drops. Carrier fees, including registration fees, are usage and are charged at our rates.

Texts you get from CallSell about your own account are covered by the Texting terms: they are optional, message frequency varies, message and data rates may apply, reply STOP to stop or HELP for help, and wireless carriers are not liable for delayed or undelivered messages.

5. Your data

You own the records you put into CallSell. We process them only to provide the service, as the Privacy policy describes, and never use them for another customer or for our own marketing. You are responsible for what you upload about other people and for having the right to do so. You can export your records at any time. When you leave, your records go to the trash for 30 days and are then deleted, except the call and consent records the law requires us to keep.

6. Recordings, transcripts and AI

Calls you choose to record are recorded, transcribed and summarised automatically. Summaries, suggested outcomes and the in-app assistant are automatic and can be wrong; the person at your agency decides, and nothing in CallSell is insurance, legal or financial advice.

7. Price and payment

The CRM is $100 a month, charged every month from the day you sign up. Usage (calls, texts, phone numbers, recordings, transcripts and carrier fees, at our rates) is paid separately from prepaid credit; you start with at least $50 of credit, add more whenever you like, and credit carries over from month to month while your account is open. Your balance never goes negative. Automatic top-ups are on unless you turn them off, so your credit stays funded; without them, when your credit is used up, dialing and texting pause until you add more. Prices are shown before you pay and can change with 30 days' notice. Taxes are added where they apply.

There is no minimum term. Cancel any time from Billing; cancellation takes effect at the end of the billing month you have paid for, counted from the day you signed up, and the monthly fee is not refunded for part of a month.

8. Availability and support

We work to keep CallSell up and run maintenance outside calling hours, but we do not promise uninterrupted service, and we cannot promise that a carrier will connect a call or deliver a text. Support: support@heliosig.com.

9. Our responsibility to you

CallSell is provided as it is. To the extent the law allows, we are not liable for lost sales or profits, for fines or claims that come from your own calling, texting or emailing practices, for carrier filtering or outages, or for indirect losses, and our total liability for anything arising from these terms is limited to what you paid us in the three months before the claim.

10. Ending the agreement

You can close your account at any time. We can suspend or close it for non-payment, for breaking section 3, or if a carrier or regulator requires it; we give notice where we reasonably can. Sections 3, 5, 9 and 11 survive.

11. General

These terms, the Privacy policy and the Texting terms are the whole agreement. California law applies, and disputes go to the courts of Placer County, California. If we change these terms materially we tell you at least 30 days before; continuing to use CallSell after that means you accept the change.

Contact

Helios Insurance Group · 7950 Foothills Blvd, Roseville, CA 95747 · support@heliosig.com